Welcome to HiCart.com. We’re happy to do business with you, but first, read our Terms and Conditions carefully and all further linked information to understand our policies and procedures.
This document represents our Terms and Conditions, which govern your membership on and use of HiCart.com, the “Site,” and your purchasing, selling, and use of products through the Site. By accepting these terms and conditions (including the linked information herein), and by using the Site, you consent to follow and be bound by these conditions. This agreement is effective upon acceptance. If you do not accept to follow these Terms and Conditions, please do not access, register with, or use this Site.
By registering on the Site or purchasing or selling products through the Site, you acknowledge and agree to the following terms:
Eligibility for Membership
All members on HiCart.com should be able to form legally binding contracts. Therefore, by using the Site and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a member of the Site. We reserve the right to limit or withdraw access to the Site for any member should HiCart.com believe that member to be under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by HiCart.com. If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.
Your Account and Registration Obligations
Establishing a Membership
When you register as a member on the Site, you are required to:
Use of Membership
HiCart.com is not liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse of your username and/or password. By becoming a member on the Site, you consent, warrant, and acknowledge that you will:
Submitted Content
By submitting content to HiCart.com you automatically consent to granting HiCart.com an irrevocable, worldwide, royalty free license to use, publish, display, modify, distribute and syndicate your content worldwide. HiCart.com does not claim any ownership of your content but we have your permission to use it for the purpose of operating and promoting the Site. You confirm and warrant that you have the requisite authority to grant the above license to HiCart.com.
Use of the Site
By using the Site or any of its features and services, you acknowledge, represent, warrant, and consent to comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Site. You also acknowledge and consent never to conduct any of the following activities:
Electronic Communications
When you use HiCart.com, you consent to receive communications from us electronically, including, but not limited to, emails, texts messages, messages on and through the Site. You can retain copies of these communications for your records and you agree that all legal documents and communication that we provide to you electronically satisfy any legal requirement that such communications be in writing. HiCart.com will ask for your agreement during the registration process to send you promotional emails that let you know about new changes, features, or promotions on the Site. If at any time you decide you do not wish to receive such promotional emails, you can opt out of receiving such emails by clicking on the link at the bottom of any promotional email sent by us.
Payment by Buyers
HiCart.com offers buyers the option to pay for items on the Site either online or through Cash On Delivery (“COD”) or any other payment methods made available on the Site at the time of posting these Terms.
HiCart.com merely facilitates the payments by buyers but HiCart.com is not involved in the process of buying and selling items on the Site. All sales and purchases on the Site continue to be bipartite contracts between the buyer and the seller of an item(s) and HiCart.com is not responsible for any non-performance, breach or any other claim relating to or arising out of any contract entered into between any buyers and sellers, nor does HiCart.com have any fiduciary duty to any user. You acknowledge and agree that HiCart.com will hold your funds at your own risk.
Copyright
All content posted on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of HiCart.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of HiCart.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.
Trademarks
The name HiCart and the other Hicart phrases, logos, and related designs that we use in connection with our services are either registered or unregistered trademarks of HiCart.com and are protected by international trademark and other intellectual property rights and laws. HiCart.com’s trademarks may not be used in connection with any product or service that is not owned by HiCart.com or in any manner that may harm HiCart.com. All other trademarks not owned by HiCart.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HiCart.com.
Buyer Protection
Users who shop at HiCart.com receive full or partial refunds if the item is not as described by the Seller or if they don’t receive their item. This guarantee is offered by HiCart.com to ensure buyers that their purchase is protected against fraud by any seller on the Site.
Merchants have the right to change their prices without prior notice.
Hicart Strives its best to ensure the availability of the product at the merchants side at all time, however physical availability remains the responsibility of the merchant.
If a buyer has purchased an item through HiCart.com and never received it or received an item worth significantly less in value compared to what was described by the seller, the buyer will be reimbursed by HiCart.com the value of the item only. To be eligible for a buyer protection, the buyer needs to file a complaint with HiCart.com within three days of the initial date of delivery if the item hasn’t been received, or within three days from the effective receiving date of the relevant item. HiCart.com will investigate the matter and if it has been determined (in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which HiCart.com has reimbursed the buyer, HiCart.com may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and HiCart.com will charge the seller for HiCart.com’s costs in reimbursing the buyer and for any handling and shipping. HiCart.com reserves the right to take such further steps as it considers necessary, including, but not limited to, legal action. You acknowledge and agree that if any item returned to HiCart.com by a buyer is fraudulent or unlawful, then HiCart.com may in its sole discretion destroy the item or take any other steps as it considers necessary.
Shipping Fees for Returned Items
The following section summarizes HiCart.com’s policy for charging shipping fees for returned items:
In case the returned item is due to the seller’s fault, and the buyer claimed to return it within three days of receiving the item, then the seller will be responsible for the delivery and return shipment fees. If the buyer in such a case claimed an item for return after the 3 days of the date of delivery and the return request is approved, then the buyer will pay the delivery shipment and the return shipment fees.
HiCart.com will take responsibility of the return shipment fees if the return is related to a buyer’s fault, on condition that the buyer claimed for a return within 3 days of the date of delivery. If the buyer did the claim after the 3 days have passed, then the buyer will be responsible for both the delivery shipment fees and the return shipment fees, provided that that the request claim is approved.
Return Policy for Gifts
In case the product received was a gift from another HiCart user, the gift receiver can request the return of such gift within 3 days of receiving it by contacting HiCart on HiCart’s contact details mentioned on the delivery receipt. If the return is accepted based on the return conditions mentioned below, the amount will be credited to the HiCart account of the gift receiver. If the gift receiver doesn’t have a HiCart account, they will need to create one.
The amount cannot be claimed in cash nor credited to a card. Delivery fees will be deducted from the gift value upon return.
Return Policy for Gift Cards
Gift cards can’t be returned nor can be used to purchase other gift cards on HiCart.
Return Policy for Card Payments
In the event you have settled by card, the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) shall be returned to your bank account provided that the request claim is approved. The buyer will cover the delivery fee while the returning shipping fees will be free of charge. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.
Return Policy for Cash Payments
In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) excluding the delivery fees shall be credited to your wallet on your HiCart account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. You shall have a period of one week starting the return collection date during which you can, either use the amount to execute other purchase(s) on the Site, or request for its refund. In such case, HiCart shall reimburse within a period of two (2) weeks following your request the said amount to you at the end of the above-mentioned period and in cash. The cash amount shall be collected from HiCart offices exclusively.
Return Policy for Promotional Items
Products purchased on sales, during a clearance or with a special offer are subject to the return policy of the merchant on HiCart.
Gift Card Terms & Conditions:
Return Policy for Undelivered items
In the event your order has not yet been delivered and you wish to cancel items in your order, a cancelation will be granted if the items have not yet been assigned to our drivers. To proceed with canceling the order, click the “Cancel” button for the specific items you wish to cancel complete the cancelation process on your order details page. In this case, you will receive a full refund along with any shipping fees applied and will not be penalized. Refund will be implemented depending on the policy for the payment method applied.
In case your order has not yet been delivered but the delivery has been assigned to our drivers, the “Cancel” button will be deactivated and you will only be able to access the “Return” button. In this case the regular return policy would apply.
Return Conditions
Unreturnable Items
HiCart.com has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize HiCart to dispose of and/or liquidate any undesired items without any objection and any liability to HiCart.
Return Policy for Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
Coupon Code Terms & Conditions
Disclaimer
The Site is only a platform where users may interact with one another for their transactions. The Site is not and cannot be a party to or control in any manner any transaction between two users of the Site. The Site does not provide any guarantee that a buyer or seller will complete a transaction or accept the return of an item or provide any refund for the same. You will not hold HiCart.com responsible for other users’ content, actions, or inactions, or items or information they list or post. By agreeing to these Terms and Conditions, you acknowledge and consent to the following conditions:
Privacy
The Privacy Policy terms pertaining to HiCart.com’s collection, use, disclosure, and other processing of information related to the user is described in detail in our Privacy Policy. You consent to any information we may obtain about you, whether via the Site, email, telephone, or by other means, being collected, stored, and processed in accordance with the terms of the Privacy Policy. HiCart.com reserves the right to update its Privacy Policy at any time, in its sole discretion, effective immediately upon being posted on the Site.
Privacy Policy
At HiCart, we are strongly committed to protecting your privacy. Please read this Privacy Policy to understand how we collect and process your personal data.
Introduction
This privacy policy is part of HiCart’s (“The Site”) Terms and Conditions and covers the Site’s use of the information (“Personal Data”) we collect when you access the Site. By using the Site and giving us your Personal Data, you expressly acknowledge that you consent to our way of processing your Personal Data as described in this Privacy Policy.
Privacy Policy Changes
We may amend this Privacy Policy by posting a revised version on the Site. All the terms in the updated version shall become effective immediately upon posting to the Site. By continuing to use the Site, you expressly agree that we continue to process your Personal Data as stated in the revised Privacy Policy.
Information We Collect
Personally identifiable information
In order for you to buy or sell items on HiCart.com, you will have to register on the Site by creating a user account which requires you to submit certain personally identifiable information. Personally identifiable information may include, but are not limited to, your name, shipping address, email address, telephone number, date of birth, and other similar identifiable information. Additionally, in order for us to verify your identity, we may require you to provide us with a valid proof of identification in the form of a copy of your passport, resident’s visa or permit, national ID, driver’s license, or others.
Financial information
We will also ask you to fill your credit card and/or bank account details in the “My Account” section of the Site, which we would require for billing purposes and to fulfill your orders. After you complete your registration on the Site, you should not post any personal or financial information anywhere on the Site other than on the My Account section of the Site. Restricting the posting of personal information to the My Account section of the Site protects you from fraud or identity theft.
Transactional information
We will collect transactional information based on your buying and selling activities using the Site. The transactional information we collect is used solely in relation to the transactions you undertake on the Site and for no other reasons.
Device-related information
We may use your Internet protocol (or IP) address to analyze user trends and improve the administration of the Site. We may also collect information on the way you use your device to browse the Site, such as the browser type you use to access the Site, your navigation on the Site, your time spent on the Site, and other similar information.
Other information
In addition to the information listed above, we may collect other information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site.
When we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymous.
Processing the Information Collected
The type of information described in the “Information We Collect” section in this Privacy Policy are collectively called Personal Data. We only use your Personal Data for the following reasons:
We do not disclose, sell, or rent any of your Personal Data to third parties in the normal course of doing business. We only share your Personal Data with third parties in accordance to the terms in this Privacy Policy.
However, all comments that you publically post about the Site may be used by us for marketing purposes. Therefore, by posting comments, you expressly agree to our using such comments for marketing purposes.
Additionally, information relating to items you are buying or selling may be displayed on the Site. This information can include details of your user ID, feedback ratings, and comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
Information Disclosure
HiCart.com is committed to preserve and protect your privacy. However, we are legally bound to disclose your personal information in the following cases:
Receiving Emails from HiCart.com
By registering and creating an account on the Site, you expressly consent to receiving emails from HiCart.com. If, at any time, you decide you do not wish to receive emails from us, you can unsubscribe from our mailing list by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
Your Use of Personal Data
Registered users on the Site may need to share personal or financial information with each other to complete transactions on the Site. This privacy policy does not cover your release of your personal information to another Site member. We cannot guarantee the privacy of your Personal Data when you share personal information with other Site members. Therefore, you should always seek to know the privacy policies of other Site members prior to sharing your information with those other Site members.
As a user of the Site, you should respect, at all times, the privacy of other Site members. By using the Site, you agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes except with the express consent of the other Site member. You also agree to use personal information received from another Site member in accordance with the law at all times.
Accessing and Editing Your Information
If you are a registered user at HiCart.com, you can access and change your personal information at any time by logging into the My Account section of the Site.
Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.
Third Party Websites
The Site may contain links to other websites, but we are not responsible for the privacy practices of such other websites. For these websites, we strongly recommend that you read their privacy policies so you can understand the way in which your personal information will be processed by these websites. Our Privacy Policy applies solely to your Personal Data that we collect through your use of the Site.
Cookies
The Site uses cookies to help us recognize you, learn about your interests, improve your experience using the Site, increase security, measure the effectiveness of the Site, and identify popular sections on the Site. The cookies we use do not reveal any personal information about you. You can control cookies through your browser settings and other tools, although doing so may interfere with your use of the Site.
No Spam or Spoof Emails
We do not tolerate spam. To report Site-related spam or spoof emails, please forward the email to [email protected] or [email protected]. You may not use the Site to send spam or otherwise send content that would violate our Terms and Conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious or illegal content.
Storage and Encryption of Information
We hold your Personal Data on servers located in Lebanon. We take every precaution and encrypt all your Personal Data to safeguard your personal information from unauthorized access, use, or disclosure. By registering and creating an account on the Site, you consent to the transfer of your Personal Data to, and its storage on, our servers located in Lebanon.
Username and Password
To access your account or make a transaction on the Site, you must enter your username and password. Choose your password carefully using a combination of numbers, special characters, and lower-case and upper-case letters. Remember to change your password frequently and be careful not to share your username and password with anyone. If you are concerned that your password has been compromised, change your password immediately by logging to the My Account section of the Site.
Breach of User Agreement
In connection with your use of the Site, you will not breach these Terms & Conditions. If you do, HiCart.com may immediately and without liability limit your activity, terminate your membership on the Site indefinitely or temporarily, end your listings, and/or warn other users of your actions.
HiCart.com may at any time and in its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with HiCart.com or use the Site in any manner whatsoever until such time that such user is reinstated by HiCart.com. Notwithstanding the foregoing, if you breach these Terms & Conditions HiCart.com reserves the right to recover any amounts due and owing by you to HiCart.com or any losses and damages caused by you to HiCart.com and to take such steps, including legal action and/or the initiation of criminal proceedings against you, as HiCart.com in its sole discretion deems necessary.
Providing Feedback
Users on the Site can provide feedback on each other’s conduct after a transaction has closed. Your feedback will be displayed along with your user ID on the Site. You cannot withdraw the feedback once you have posted it on the Site. HiCart.com will not be liable for the feedback that you post on the Site. If you continuously receive negative feedback ratings, HiCart.com reserves the right to suspend, limit or withdraw your access to the Site and/or your membership of the Site. You acknowledge and agree that you shall not market or export your HiCart.com feedback rating to any third party other than on the Site.
Withdrawal of Access and/or Membership
HiCart.com may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including, but not limited to, breach of this User Agreement.
Warranties
All information, content, materials, products, and services included on or otherwise made available to you through the Site are provided by HiCart.com on an “as is” and “as available” basis, unless otherwise stated in writing. HiCart.com makes no representation, endorsements, or warranties of any kind, express or implied, as to the accuracy, reliability, or completeness of any content on the Site or the operation of the Site or the information, content, materials, products, and services included on or otherwise made available through the site unless otherwise specified in writing. You expressly agree that your use of the Site is at your own risk and that HiCart.com has no obligation to offer support for the Site.
Limitation of Liabilities
The sellers whose items are available on the Site for sale are independent suppliers and are not employees of HiCart.com. In no event shall HiCart.com be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any seller, for any personal injuries, death, damage, or losses of profit, goodwill, data, information, and other intangible losses resulting from a direct or indirect connection with your use of the Site, or costs resulting therefrom. You acknowledge and agree that you are fully responsible for your use of the Site. You acknowledge and agree that any information you send or receive during your membership and/or use of the site may not be secure and may be intercepted by unauthorized parties. You acknowledge and agree that your use of the site is at your sole risk and that the site is made available to you at no charge. Recognizing such, you acknowledge and agree that, to the fullest extent permitted by applicable law (including, without limitation, consumer protection law), HiCart.com will not be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to (a) this Site, or any other Site or resource you access through a link from this Site; (b) any action we take or fail to take as a result of communications you send to us; (c) your HiCart.com membership, any termination or cancelation of your membership; (d) any products or services made available or purchased through the Site, including any damages or injury arising from any use of such products; (d) any delay or inability to use the Site or any information, products or services advertised in or obtained through the Site; or (e) the modification, removal or deletion of any content submitted or posted on the Site. If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it.
Indemnity
You agree to defend, indemnify and hold HiCart.com and its stakeholders (owners, employers, investors, users, buyers, partners, and other sellers) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses including legal expenses and attorney’s fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms & Conditions or your violation of any law or the rights of a third party.
No Partnership or Agency
Nothing in this Agreement shall be deemed to constitute a partnership or agency in law between you and HiCart.com and you shall have no authority to bind HiCart.com in any manner.
Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of Lebanon. Any dispute, claim or controversy arising out of or in connection with these Terms & Conditions (including a dispute, claim or controversy relating to any non-contractual obligations arising out of or in connection with these Terms & Conditions) shall be referred to the parties’ respective officers for resolution. If any dispute remains unresolved 21 days after being referred to the officers, it shall be finally settled by one arbitrator appointed in accordance with the rules of conciliation and arbitration of the Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon. The seat, or legal place, of arbitration shall be Beirut. The language to be used in the arbitration shall be English. The award shall be final and binding and the parties hereby waive any right they may have to appeal such award. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction against any matters relating to intellectual property rights.
Transfer of Rights and Obligations
You hereby grant HiCart.com the right to, and irrevocably acknowledge and agree that HiCart.com may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under these Terms &Conditions to any of its affiliates without requiring your further specific agreement. HiCart.com agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of HiCart.com, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under these Terms & Conditions without the prior written consent of HiCart.com
Warranty Information
Warranties for products offered on HiCart are covered directly by the supplier. If the product is covered by warranty, it will be mentioned in the description of the item on HiCart and warranty conditions will apply according to the suppliers warranty terms and conditions.
For further details about issuing a warranty claim, please click here.
Amendments to These Terms & Conditions
HiCart.com reserves the right to make changes to the Site, policies, and these Terms & Conditions at any time without your prior consent and with immediate effect by posting a notice of the amendment on the Site. If any of these Terms & Conditions shall be deemed invalid, void, or for any reason unenforceable, they shall be deemed severable and shall not affect the validity and enforceability of any of the remaining Terms & Conditions. HiCart.com will notify you of any amendment to these Terms and Conditions that materially increases your obligations or decreases your rights in accordance with the terms of these Terms & Conditions.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and HiCart.com with respect to the subject matter hereof.
Contacting Us
If you have questions about this agreement, please contact us at [email protected]