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HiCart.com is the leading online marketplace in the Middle East that makes the act of buying and selling items online extremely practical. We offer a wide range of attractive options to buyers and sellers that facilitate their e-commerce activities through a secure, safe, and user-friendly platform.

HiCart.com is an exclusive online e-commerce platform. This allows us to focus all our core business activities on what matters the most: connecting buyers and sellers through a reliable and secure platform.

First you need to register through the website before all the fun begins. Once you have an account, you can sit back and discover all the items available on HiCart.com. If you see something you like, click on it and follow the instructions on the screen. We will guide you step-by-step until you receive your item in your hands. If you still have any questions, our Customer Service team is always ready to help you.

Our Customer Service team is always ready to support you in any way possible. Visit our Contact Us page to get the contact details.

You can contact a seller or buyer through our Customer Service team. For our contact details, please visit our Contact Us page.

You need to log-in to your account first and then you can edit your account details by entering your account dashboard. Your account dashboard can be accessed by clicking the “Welcome, Your name” text at the top left corner of website. If you wish to edit your username or email ID, please contact us on [email protected].

Unfortunately, your items can only be delivered to the country your account is registered at.

Click on the "Forgot your Password" link on the log-in page. You can also contact us by emailing [email protected] and we will be delighted to help you reset your password.

Congratulations on completing your first purchase from HiCart.com! You should receive an email from us soon to track your order. You can also track your order by visiting the Track My Orde page. Meanwhile, have fun discovering more cool items on our website.

The courier company will call you to arrange a pick-up time for an item sold if you are a seller or to arrange a delivery time if you are a buyer. It is very important that you answer to all such calls and respect the agreed upon times in order to ensure a timely delivery of the items.

We assure you that all of your purchases on HiCart.com are secure. Delivery usually takes a maximum of 48 hours unless specified otherwise on the product page and we do everything we can to deliver your items within this timeframe. You can always use your order ID to track your items each step of the way until they reach your hands on the Track My Order page or contact our customer service for further support.

Despite our great effort to deliver your items in the shortest timeframe possible, unfortunately delays might occur for a number of reasons, and for that we sincerely apologize. With that being said, we will trace your order to identify the cause of the delay and take effective measures to deliver it to you immediately. In the event that the item is not ready for shipment or is not available, we will discuss with you a number of alternative solutions that most appeal to you to resolve the issue. One thing is certain: you will never regret placing an order on HiCart.com, and your customer rights are fully protected. Should you still have concerns, our Customer Service Team is always ready to help you and answer your questions. Please email us at [email protected].

You don’t need to worry at all. We only consider an item delivered when it reaches your hand and we have your signature on the delivery form. In the unlikely event of your item being lost, you will receive a full refund if you have paid for the item electronically. If you have opted to pay upon delivery, then you are not liable to make a payment and you will certainly not be penalized for a non-delivered item.

In the unlikely event that this happens, please contact us at [email protected] and we will immediately take action to replace the wrong item as quickly as possible. However, please make sure to keep the item in your hands in the same condition received and with the original package intact.

If you’ve already received your order, you have up to 3 days to return it as long as it meets the return conditions. If the item is eligible for return, it must be in the same condition received with the original package intact.

Still got questions about returns and refunds? Get in touch with our Customer Service Team and they will be happy to help you. 

According to our return policy, you can return your item within three days of receiving your item as long as it meets the return conditions. In case you decided to return your item after the three days have passed and there is nothing faulty in the item, we can contact the seller on your behalf to try and arrange for such a return, however please note that some sellers do not accept a product back under these circumstances.

If your item is defective or is not working as it is supposed to, please contact our customer service team who will provide you with the steps to proceed with fixing or returning the item depending on your particular case and based on our terms & conditions.

If your item is defective or is not working as it is supposed to, please contact our Customer Service team who will provide you with the steps to proceed with fixing or returning the item depending on your particular case and based on our terms & conditions..

If you returned the item because of a defect, you will get a full refund which includes the shipping fees as well as the price of the item. However, HiCart.com will retain shipping fees if the item was returned for other reasons that are not related to the condition of the product.
In case you paid for your purchase electronically, the amount will be refunded to your card. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.
If you have paid through Cash on Delivery, the money will be transferred your wallet on your HiCart account. If you choose to receive the return in cash, you can submit a request and collect the cash after a period of 1 week following your request from HiCart offices.

At the moment we do not offer replacements, but you can still choose to return an item. Please check our Return Policies for more information.  

HiCart.com is an online marketplace that features products from both individual sellers and retail stores. Shoppers on our site can also be sellers and vice-versa. Whether you buy from individual sellers or from retail stores, our service through HiCart.com will always be of the same high standard and any issue you may face will be handled in the exact same way with full and unconditional support. All our sellers have to adhere to the same high standards of service and authenticity of their advertised merchandise. As always, our Customer Service Team is ready to help you with any problem you encounter, and we will make sure to get any issue resolved as quickly as possible and to your satisfaction.

The Warranty and Product Guarantees vary among the different sellers on HiCart.com. Please carefully read the item description of the product before you complete the purchase to understand the policies offered by the seller. While HiCart.com is not responsible for the items sold by the sellers, we will take the necessary course of action for each complaint you issue regarding a seller or the items you purchased from that seller.

You can file a complaint against the seller by contacting our Customer Service Team. All sellers on HiCart.com are bound to respond to their customers’ inquiries and any noncompliance with our Terms and Policies will not be tolerated.

Our first and utmost priority is to make you happy, and part of making you happy is hearing and answering your every complaint. If we have not responded yet, we apologize for the delay but rest assured that you we will get in touch with you soon to resolve the issue to your full satisfaction.

Your complete satisfaction is our primary goal. If you are unsatisfied with how a seller handled your issue, you can always contact the Customer Service Team to discuss your concern, and we promise to get you the answers you need. We are here for you.

We do not tolerate any counterfeit items on HiCart.com and we take strict measures against any seller who displays fake products. Should this happen, please contact our Customer Service Team and we will thoroughly investigate such a complaint. If the allegation turned out to be true, you will get a full refund of your item so long as it is in its original condition and with the packaging intact.

We sometimes ask for these details for your protection as much as ours to ensure that the electronic transaction through HiCart.com made use of a genuine card of an actual buyer and it is not related to a lost, stolen, or fraudulently-used card. It is part of our verification process to offer our members a secure and authentic shopping environment.

Unfortunately, it is required at times. In case you are completing a purchase using a credit card, we only ask for the front-page details of the card. If you are not comfortable giving us these details, you can always opt to pay by cash upon the delivery of your items (Cash on Delivery, COD).

1. Login or create your free account on www.hicart.com
2. Go to “My Account” next to your name and click on the “Gift Card” tab”
3. Enter your Gift Card code and click “Add Gift Card”
4. Once you have shopped for your items, your gift card balance can be selected as a payment method during the checkout process.
Alternatively, you can enter the Gift Card code during checkout.

Note: If your order total is more than your gift card funds, the extra amount can be paid by other available payment methods.
If your order total is less than your gift card funds the remaining amount can be used for future orders provided that it is within the card validity date.
For more details about the Gift cards terms and conditions please click here.

1. Login or create your free account on www.hicart.com
2. Shop for qualifying products by adding them to your Shopping Cart.
3. Once you are ready to complete the purchase, click on “Cart” at the top right corner of the website and then click “View Shopping Cart”
4. Under the products listed, enter your Coupon Code in the “Coupon Code” Field and click “Apply”. The savings will be deducted from your order total.
5. Click “Proceed to Checkout” to complete your purchase

1. Login to your account
2. Add the products you would like to purchase to your “Cart”
3. Click on “Cart” on the top right corner of the website, then click “View Shopping Cart”
4. If the item is eligible for wrapping, it will have a gift wrap icon on the right. Click the icon for the item you want to wrap
5. In the pop-up, if you have multiple items you would like to wrap, tick the item/s you want to wrap and write a personal message in the personalized message section
6. Click “Save” then proceed to Checkout

HiCart.com accepts credit and debit card payments online as well as HiCart Gift Cards and Wallet payments. Cash on delivery is also available where you can pay for your order once delivered to you.

Do you have more questions? Please email us at [email protected] or talk to us using live chat